FTTH (Fibre to the Home) providers operate one of the most operationally complex service models. Beyond selling internet plans, they must manage physical fibre infrastructure, network equipment, installations, service quality, billing cycles, and customer support at scale. Using spreadsheets or fragmented tools leads to slow activations, high churn, revenue leakage, and operational chaos. A custom FTTH Management System built with Django + React.js provides a scalable, API-driven platform to manage the entire FTTH lifecycle—from lead to installation, provisioning, billing, and long-term support.
This solution is designed for ISPs, regional telecom operators, and broadband startups looking for full operational control and long-term scalability.
Core Problems FTTH Providers Face
Business & Operations Challenges
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Subscriber data spread across CRM, billing, and support tools
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Slow and manual onboarding and activation processes
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No real-time view of network health or connection status
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High churn due to delayed issue resolution
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Difficulty scaling operations as subscriber base grows
Network & Infrastructure Challenges
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Poor visibility into fibre network topology
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Manual tracking of OLTs, splitters, ONUs, and ports
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No linkage between physical network assets and subscribers
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Difficulty planning network expansion and capacity
Support & Field Operations Challenges
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Unstructured installation and service request handling
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No technician workload visibility
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Delayed fault resolution
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Poor SLA tracking
Our FTTH Platform Solution (End-to-End)
We design and build a modular FTTH platform with Django as a robust backend and React.js for high-performance operational dashboards.
High-Level Architecture
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Django REST / FastAPI backend for business logic
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React.js frontend for admin, ops, and support dashboards
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PostgreSQL for transactional data
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Redis for caching and real-time operations
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Secure API layer for billing, CRM, and network integrations
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Cloud-ready deployment (Docker + AWS/GCP/Azure)
Detailed Functional Modules
1. Subscriber Lifecycle Management
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Lead capture and conversion to subscriber
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Digital KYC and document storage
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Plan and package assignment
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Connection status tracking (Pending, Active, Suspended, Terminated)
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Upgrade, downgrade, and renewal workflows
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Historical subscriber activity timeline
2. Network Asset & Topology Management
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OLT management (location, capacity, ports)
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Splitter hierarchy (primary, secondary, tertiary)
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ONU/ONT inventory tracking
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Port allocation and utilization tracking
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Subscriber-to-port mapping
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Zone, area, and city-based network views
3. Installation & Provisioning Workflow
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Installation request creation and scheduling
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Auto-assignment of technicians based on location and availability
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Field technician mobile-friendly views
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Installation checklist and completion confirmation
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Activation workflows (manual or API-driven)
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Go-live validation
4. Plan, Package & Billing Integration
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Internet plan configuration (speed, quota, validity)
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Promotional and regional pricing rules
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API integration with billing/ERP systems
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Subscription lifecycle sync
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Suspension for non-payment triggers
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Usage and plan renewal visibility
5. Ticketing, Fault & Outage Management
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Customer-reported ticket creation
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Network-generated fault alerts
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SLA-based ticket prioritization
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Technician assignment and escalation
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Root cause categorization
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MTTR and SLA performance tracking
6. Field Operations & Technician Management
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Technician profiles and skill mapping
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Daily job assignments and routes
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Workload and capacity planning
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Real-time job status updates
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Installation vs fault resolution tracking
7. Dashboards & Analytics
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Subscriber growth and churn metrics
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Network utilization dashboards
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Installation turnaround time reports
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Fault frequency and SLA reports
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Revenue-impact analytics
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City/zone-wise performance insights
Key Features Summary
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End-to-end FTTH subscriber lifecycle management
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Physical network asset and topology mapping
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Automated installation and provisioning workflows
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Integrated billing and plan management
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Advanced ticketing and SLA management
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Technician and field force optimization
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Real-time operational dashboards
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API-first, cloud-ready architecture
Benefits for FTTH Providers
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Faster subscriber onboarding and activation
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Lower churn through better service quality
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Improved visibility into network capacity
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Reduced operational overhead
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Better technician productivity
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Data-driven expansion planning
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Scalable platform for rapid growth
Why Choose PySquad
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Deep experience in telecom and ISP platforms
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Strong backend engineering with Django
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Modern, fast React.js operational dashboards
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API-first mindset for integrations
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Practical understanding of FTTH ground realities
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Long-term support and platform evolution
Call to Action
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Request a Detailed FTTH Platform Demo
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Get an FTTH Operations & Network Assessment
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Ask for Billing / ERP Integration Options
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Book a Technical Consultation