Telecom CRM & Subscriber Management System Using Odoo
An Odoo-based platform to manage subscribers, plans, billing, and support end to end.
See How We Build for Complex BusinessesTelecom and ISP businesses run at high volume where subscriber experience directly impacts churn and revenue. Leads, activations, plans, billing, renewals, and support interactions often live in separate systems, creating delays, errors, and blind spots. A unified Telecom CRM and Subscriber Management System built on Odoo centralises customer data, service plans, billing, and support into one operational platform, enabling providers to scale with control and clarity.
Who This Is For
We usually work best with teams who know building software is more than just shipping code.
This is for teams who:
Internet service providers and broadband operators
Telecom and VoIP service providers
Regional and enterprise telecom operators
Businesses managing recurring subscriber services
This may not fit for:
One-time product sales businesses
Non-subscription service providers
Teams without recurring billing needs
Organisations not managing subscriber lifecycles
the real problem
Subscriber churn rises when CRM, billing, and support are disconnected.
Many telecom providers manage subscriber data across multiple tools for CRM, billing, and ticketing. Activations are manual, billing errors occur, and support teams lack a full view of subscriber history. Reporting on churn, ARPU, and renewals is delayed or incomplete. Without a single system connecting the subscriber lifecycle, providers struggle to improve service quality, control revenue leakage, and make data-driven decisions.
how this is usually solved
(and why it breaks)
common approaches
Separate CRM, billing, and support tools
Manual subscriber activation and renewals
Reactive handling of churn and complaints
Static reports generated after the fact
Where these approaches fall short
Billing errors and delayed invoicing
Poor visibility into subscriber status
Slow support response and higher churn
Limited insight into revenue and ARPU
Core Features & Capabilities
01
Subscriber Lifecycle Management
Track subscribers from lead to activation, suspension, and termination.
02
Service Plans and Packages
Configure plans, pricing, contracts, and renewals.
03
Automated Recurring Billing
Generate_toggle invoices for subscriptions and usage-based services.
04
Customer Support and Ticketing
Integrated ticketing with SLA tracking and escalation rules.
05
Subscriber Status and Renewals
Monitor active, suspended, churned subscribers with alerts.
06
Revenue and Churn Analytics
Dashboards for ARPU, churn rate, growth, and renewals.
how we approach it
01
Map the full subscriber lifecycle in detail
02
Unify CRM, billing, and support workflows
03
Automate recurring services and renewals
04
Design dashboards for churn and revenue control
How We Build at PySquad
We build telecom CRM systems around the complete subscriber lifecycle. Our focus is on unifying lead management, service plans, billing, and support workflows in Odoo so teams operate from one source of truth with clear ownership and accountability.
outcomes you can expect
Single source of truth for subscriber data
Faster activations and accurate billing
Improved customer support and retention
Clear visibility into churn and revenue
Looking for similar solutions?
let's build yoursFrequently asked questions
Yes, it is designed for ISPs, FTTH providers, and telecom operators.
Yes, recurring and contract-based billing are supported.
Yes, ticketing and SLA management are included.
Yes, we support secure data migration.
Yes, API-based integrations can be built as needed.
About PySquad
PySquad works with businesses that have outgrown simple tools. We design and build digital operations systems for marketplace, marina, logistics, aviation, ERP-driven, and regulated environments where clarity, control, and long-term stability matter.
Our focus is simple: make complex operations easier to manage, more reliable to run, and strong enough to scale.
Strategic Solutions in This Domain
Integrated platforms and engineering capabilities aligned with this business area.
have an idea? lets talk
Share your details with us, and our team will get in touch within 24 hours to discuss your project and guide you through the next steps