App Store Refund Policy

This policy covers paid Odoo apps bought on pysquad.com/odoo/apps. It sits next to the App Store Terms of Sale. Free downloads have no license fee, so there is nothing to refund.

You are buying a downloadable module, not a physical product and not a hosted subscription. Once we issue a download grant, you can copy the zip. That is why refunds are limited after delivery.

We refund the license fee, to the original payment method, when:

• you ask within 14 days of payment and you have not used the download grant
• we charged you twice for the same app version
• payment cleared but we cannot deliver a working zip for that major
• a mandatory consumer law in your country gives you a right we cannot contract out of

If you live in the EEA or UK and digital content rules apply, you agree that we may start delivery as soon as payment clears. Once the grant is created, the usual cooling-off right for digital content no longer applies, except where the law still requires a refund.

• the zip was downloaded or the grant was used
• you picked the wrong Odoo version after downloading that zip
• the app does not fit a custom workflow you did not describe before buying
• a third-party module on your database conflicts with ours
• you want implementation, training, or extra features included in the price
• the request arrives after 14 days, unless the zip is defective

If the file will not install on the Odoo major printed on the order, or we sent the wrong major, we will replace it. If we cannot replace it in a reasonable time, we refund that purchase. That is the remedy for a defective delivery.

If you have not downloaded yet, email us. We can usually move the grant to another published major of the same app at no extra cost, because the price is the same. After a download, we treat it as used unless the file itself was wrong.

Email solutions@pysquad.com from the address used at checkout. Include the app name, Odoo version, approximate order time, and whether you already downloaded the zip. We aim to reply within two business days and to finish an approved refund within ten business days. The bank or payment method may take longer to show the credit.

Contact us before you dispute a charge. A chargeback for a delivered digital good may be treated as a license breach while we review it. We will share order and delivery records with the payment processor when we respond to a claim.

Consulting, installation, and customization quoted outside the store follow that statement of work, not this policy.