The Odoo WhatsApp commerce module enables retailers and wholesalers to accept product selections through WhatsApp and connect shopping carts with Odoo Sales. Customers browse products and proceed through a conversational checkout rather than placing unstructured orders through chat.
Main Capabilities
1. WhatsApp Product Catalog
- Product discovery: Present an Odoo merchandising catalog in WhatsApp shopping flows.
- Shopping entry points: Start conversations using keywords, wa.me links, and QR codes.
2. Interactive Shopping Cart and Checkout
- Cart editing: Let shoppers add and adjust selections through interactive conversations.
- Checkout: Move customer selections into the Odoo ordering workflow.
3. Odoo Quotations and Stock Checks
- Draft quotations: Create Odoo Sales quotations from WhatsApp carts.
- Inventory checks: Check product availability before confirming orders.
4. Payment and Shipping Messages
- Order confirmation: Confirm orders after payment in the supported workflow.
- Customer updates: Send payment and shipping messages with template fallback.
5. Cart Recovery and Human Handoff
- Cart recovery: Follow up with customers who leave shopping carts unfinished.
- Human handoff: Transfer conversations to an operator when needed.
6. WhatsApp Shop Management
- Shop dashboard: View WhatsApp commerce operations in Odoo.
- Order handling: Use provider independent cart and order records.
Compatibility and Requirements
Supports Odoo 19 and 20 Community and Enterprise on Odoo.sh and on premises. Requires PySquad WhatsApp Connector (pys_whatsapp), Sales (sale_management), Inventory (stock), and Payments (payment).
Product Scope
Meta Catalog synchronization is not a verified complete feature. The manifest describes a ready to extend integration stub. Specific payment providers and native payments within WhatsApp are not confirmed.
