WhatsApp Integration Odoo app icon

Odoo WhatsApp Connector for Meta Cloud API & Team Inbox

Connect Odoo with WhatsApp using Meta Cloud API, conversation sessions, message templates, and an agent inbox.

  • Community

Industry

Retail, Services, Wholesale

20.019.0
Buy
WhatsApp Integration Odoo module preview

Overview

About this app

This Odoo WhatsApp connector connects Odoo Community with the official Meta WhatsApp Cloud API for customer messaging and agent collaboration. Send and receive messages through Odoo Discuss, manage message templates and 24-hour conversation sessions, and assign customer chats to team members. Inbound webhook handling, outbound retries, canned replies, business hours, and an Inbox Control Tower help teams manage WhatsApp conversations within Odoo.

Features

  • Meta WhatsApp Cloud API Integration

    Configure and manage official Meta WhatsApp Cloud API accounts within Odoo, with credential handling designed to protect sensitive integration details.

  • WhatsApp Messages in Odoo Discuss

    Receive customer messages through Odoo Discuss inbox threads and use the supported chatter composer to manage WhatsApp communication within Odoo.

  • 24 Hour WhatsApp Conversation Sessions

    Manage WhatsApp conversation sessions and track the 24 hour customer service windows relevant to Meta Business Platform messaging rules.

  • WhatsApp Message Template Management

    Manage WhatsApp message templates from Odoo for supported messaging workflows. Template usage remains subject to Meta approval and messaging policies.

  • Outbound WhatsApp Message Queue

    Process outgoing WhatsApp messages through a queue with retry support, helping teams manage temporary sending failures and outbound message processing.

  • Incoming Webhooks with Idempotency

    Receive inbound WhatsApp webhook events and use idempotency handling to reduce duplicate event processing as customer messages arrive.

  • WhatsApp Agent Assignment and Canned Replies

    Assign WhatsApp conversations to team agents, reuse canned replies, and configure business hours for more structured customer communication.

  • WhatsApp Inbox Control Tower Dashboard

    Access the OWL based Inbox Control Tower dashboard for WhatsApp operations alongside the module's conversation threads and agent management functions.

The Odoo WhatsApp connector connects Odoo Community to the Meta WhatsApp Cloud API so customer conversations can be handled inside Odoo. Instead of relying on a separate messaging inbox, teams can receive customer messages, reply through Discuss, and manage assigned conversations.

Main Capabilities

1. WhatsApp Business API Connection

  • API accounts: Configure WhatsApp Cloud API accounts in Odoo with protected credential handling.
  • Official integration: Use Meta Cloud API rather than WhatsApp Web or QR pairing.

2. Two Way WhatsApp Messaging

  • Incoming chats: Process WhatsApp messages through inbound webhooks.
  • Odoo Discuss: Work with message threads and a chatter composer.

3. WhatsApp Team Inbox

  • Agent assignment: Allocate conversations to team members.
  • Agent tools: Use canned replies and configure business hours.

4. Templates and Conversation Sessions

  • Message templates: Manage WhatsApp templates within Odoo.
  • 24-hour sessions: Track conversation windows to support Meta messaging rules.

5. Reliable Message Processing

  • Outgoing queue: Process outbound WhatsApp messages with retry support.
  • Webhook handling: Reduce duplicate processing of incoming events through idempotency support.

6. Inbox Control Tower

  • Operations dashboard: Access the OWL based Inbox Control Tower for WhatsApp messaging operations.

Compatibility and Requirements

Supports Odoo 19 and 20 Community. Requires Odoo mail, phone_validation, and contacts, plus Python phonenumbers and requests. Meta WhatsApp Business Platform access is required.

Product Scope

This is a Cloud API connector, not a WhatsApp Web module. Ecommerce ordering, bulk campaigns, and AI chatbot features are not confirmed. Enterprise edition and hosting compatibility require verification.

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